Greenheck Fan Corporation®
Greenheck Fan® opened for business in 1947 as a tiny sheet metal shop in Schofield, Wisconsin. Now, the company generates sales in excess of $400 million annually, employs more than 2,500 people and has over 1.4 million square feet of manufacturing space.
Greenheck Fan has 23 locations in the United States and six additional locations world-wide. With over 1500 computers in multiple locations, the IT staff had a difficult time managing and supporting the company. Planning for future machine upgrades and collecting software information was nearly impossible. They looked for Microsoft Systems Management Server (SMS) to provide the structure and functionality they required, but that project failed. SMS was too cumbersome to configure and maintain; there was not enough man power at Greenheck Fan to support SMS. In March of 2006, Greenheck Fan looked to TriActive to solve their needs.
Greenheck Fan decided to evaluate the Triactive Desktop Management Solution (DMS). This comprehensive toolset includes asset management, patch management, software distribution, and a robust help desk, all in a Software-as-a-Service (SaaS) model. Within three weeks of starting the evaluation of DMS, Greenheck Fan was able to determine that this was the solution for them.
The value DMS provided to Greenheck Fan was recognized immediately. Tasks in the past that were impossible or very complex became routine and efficient. When the company decided to upgrade to Microsoft Office 2003, the IT staff used the Triactive software distribution solution to deploy the suite to over 1100 machines and finished the project one week ahead of schedule.
Before DMS was being utilized, asset upgrades and software license management were tracked using a Microsoft Access database. Often, the details in the database were out of date and unusable. With the DMS scheduled scan updates, asset information (including installed software titles) is kept current and accurate. Now, the staff can accurately plan and execute machine upgrades as well as maintain software license compliance. Brandon Jensen, Help Desk Manager, praised DMS. “The SaaS model and the toolset integration make the solution powerful yet easy to use. There is no ‘shelfware’ with this solution. Our company has grown rapidly over the past few years, but with DMS we have not had the need to add more staff.”